Data protection and privacy policy

Data protection and privacy policy

1.- Introduction and right to information

Last updated: July 01, 2023

TFTS The Free Tour Shop UG (“The Free Tour Shop”,“us”, “we”, or “our”) operates the The Free Tour Shop website (the “Service”).

This website is owned by TFTS The Free Tour Shop UG (hereinafter, “The Free Tour Shop”) with a Tax ID number of DE361128402  and a registered address at Thomasstr. 19 12053 Berlin.

At The Free Tour Shop, we are committed to protecting your privacy and personal data. We respect your right to privacy and comply with all applicable data protection laws, including the EU General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, and disclose your personal data when you use our ecommerce store and online travel agency (OTA) services.

The personal data we collect is used to process bookings and payments for our services, improve the user experience, and send relevant information about our products and promotions. This data is never shared with third parties, except when necessary to comply with the law or to provide a service requested by the customer.

Furthermore, The Free Tour Shop has implemented adequate technical and organizational security measures to protect personal data against destruction, loss, alteration, unauthorized disclosure, or unauthorized access.

If you have any questions or concerns about our data protection policy, please do not hesitate to contact us at

2.- Personal Data We Collect

We collect personal data when you register for an account on our ecommerce store or make a booking on our OTA. We may collect the following personal data:

Your name, email address, telephone number, and shipping address

Payment details, including your credit card number and billing address (processed securely via the Stripe platform)

Information about your device, location, and browsing history through the use of cookies and other tracking technologies

Information that you voluntarily provide to us through customer support inquiries or surveys.

3.- Why is The Free Tour Shop qualified to carry out personal data processing?

The personal information provided by Users through the online registration forms available on our Websites is collected by The Free Tour Shop to carry out the provision of services offered on the Website.

In The Free Tour Shop we work in compliance with applicable privacy legislation and its implementation.

4.- Processing of personal data and how we use your information

The Free Tour Shop may collect personal information from Users through registration forms. The personal information requested by The Free Tour Shop may be used for the following purposes:

  • Providing services offered on the Website or connecting Users with service providers that The Free Tour Shop offers through the Website as an intermediary.
  • Sending commercial communications to Users via mail, telephone, email, SMS/MMS, instant messaging, or other equivalent means of communication related to the services provided by The Free Tour Shop, provided that the User has given consent for this purpose of personal data processing.
  • The User also consents to the processing of their data for profiling purposes and data segmentation. The processing may be used to analyze and draw statistics on website traffic and User behavior to determine their preferences and interests and send them promotional information accordingly.

Additionally, and in compliance with Article 6.1 b) of EU Regulation 2016/679 from the European Parliament and the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, The Free Tour Shop may share the User’s personal information with third parties, such as travel agents and providers, to fulfill the User’s request/s.

5.- Sharing Your Personal Data

We may share your personal data with third-party service providers who assist us with our operations, such as payment processors like Stripe, shipping companies, and marketing agencies. We may also share your data with governmental authorities or law enforcement agencies when required by law or to protect our legal interests.

6.- Transfer of Personal Data

Your personal data may be transferred to countries outside the European Economic Area (EEA) where our service providers are located. We ensure that any such transfer is made in compliance with applicable data protection laws and that appropriate safeguards are in place to protect your data.

7.- Accuracy of the data and mandatory or optional information provided by the User

The User is responsible for ensuring that the personal data provided is accurate and up-to-date, and for promptly notifying The Free Tour Shop of any changes to their personal information. The User acknowledges that they are solely responsible for the accuracy of the data provided and that The Free Tour Shop reserves the right to refuse service to any User who has provided false information, without prejudice to any other actions stipulated by law.

It is strongly recommended to take necessary precautions to protect personal data using appropriate security measures. The Free Tour Shop cannot be held liable for any theft, alteration or loss of data that occurs through unlawful means.

8.- Rules of conduct

The Free Tour Shop reserves the right to cancel the registrations of Users who: (i) post or promote illegal, immoral, obscene, or harmful content; (ii) promote any form of discrimination; (iii) send bulk, junk, or unsolicited emails or newsgroup communications; (iv) violate any third-party intellectual or industrial property rights. Furthermore, the User shall refrain from using or collecting data from mailing lists accessed through the information and services provided on the Website for promotional or advertising purposes. The User shall also refrain from sending any kind of commercial communications that have not been requested or previously authorized by The Free Tour Shop and/or the Website’s Users.

The personal information provided by the User shall be retained by The Free Tour Shop until such time that the User expresses their desire to unsubscribe from The Free Tour Shop’s services and to stop receiving information about the company’s products.

9.- Exercising the right to access, rectify, cancel or oppose the Personal Data held on the file

This excerpt is outlining the User’s rights to access, rectify, cancel, or oppose the Personal Data held on the file by The Free Tour Shop, a company providing tourism services. The User can request to access their personal information, request to correct inaccurate information, request to delete their personal information, request to limit the processing of their information, oppose the processing of their information, request the right to be forgotten, and request information portability.

To exercise these rights, the User must prove their identity to The Free Tour Shop by sending a photocopy of their National Identity Card or any other legally valid documentation. The User can send their request by email or mail to the address provided. If the User is not satisfied with the exercise of their rights, they can file a complaint before a Control Authority in the Member State in which they reside, work or where the alleged infringement took place. The Control Authority that receives the complaint shall inform the complainant of the outcome of the complaint.

The User can exercise his/her rights by sending an email to, indicating his/her request.

The User may also send his or her request by mail to the following address:

TFTS The Free Tour Shop UG

Thomasstr. 19

12053 Berlin, Germany

10.- Security

The Free Tour Shop understands the importance of protecting the privacy and personal information of its customers and visitors. We take all necessary measures to prevent any misuse of personal information provided by Users. Only authorized personnel are allowed to access personal information.

The Free Tour Shop maintains the highest levels of security for the protection of personal information in accordance with applicable regulations. We have implemented all technical means available to prevent loss, alteration, theft, unauthorized access, and misuse of data provided by Users through our Websites. However, it is important to note that the security measures available on the Internet are not impregnable.

The Free Tour Shop commits to maintain confidentiality and comply with the applicable legislation for the protection of personal information. We ensure secure processing for all international transfers and disclosures of personal information.

11.- Queries

If you have any questions or concerns regarding this privacy policy, please do not hesitate to contact us at

12.- Acceptance and Consent

The User acknowledges that they have been informed of the conditions related to the protection of their data and hereby accepts and consents to the processing of their personal information by The Free Tour Shop for the purposes already stated in this Privacy Policy.

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