BRING THE WORLD HOME

FAQ

Who are we?

We are an online store specializing in providing unique souvenirs, travel essentials, and cultural art pieces that truly capture the essence of local communities. Additionally, we proudly feature hand-picked tours and excursions from our favorite tour guides.


Our goal is to simplify your travel experience and perhaps save you valuable luggage space! by offering a comprehensive handpicked collection of items that we personally adore, all in one convenient location.

The Free Tour Shop was established by two dedicated tour guides with a vision to build a platform showcasing all of the things that they adore about their city, whilst extending the same opportunity to fellow tour guides in their local cities to do the same. We want to provide local gifts and memories so that you only get the best from the city you visit.

At our shop, we strive to redefine the concept of souvenirs. While we still sell more typical souvenirs, we aim to avoid certain clichés and conventions. We aim to create products that appeal to your memories and emotions, transporting you to a happy place you’ve visited or would like to visit.

We’ve found that many locals don’t enjoy buying souvenirs because they don’t find them appealing or meaningful. We want to change that by applying a new concept through our design and product creation process.

Order process

Head to our website (thefreetourshop.com) and you can easily place an order by adding your desired products to the shopping cart, completing the checkout process, and providing your shipping and payment details.

There is no minimum order amount.

If you entered the wrong address at the checkout or chose an incorrect product, please contact us as soon as possible at info@thefreetourshop.com and indicate the issue and/or provide the correct address you would like us to ship your order to. Please ensure to contact us using the same email address you have registered with us.


Once your order is out for delivery, we can’t guarantee the possibility of changing any information.

Yes, our website uses encryption and other security measures to protect personal information, and payment information is protected by using trusted partners like Stripe and PayPal, complying with PCI DSS (Payment Card Industry Data Security Standards, which is a set of security standards developed by the Payment Card Industry to ensure the security of credit and debit card transactions) and other relevant regulations.

If you need to cancel or change your order, please contact us as soon as possible at info@thefreetourshop.com. We will do our best to accommodate your request, but please note that some orders may already be in the shipping process and cannot be changed or canceled.

Delivery Areas

Not yet, we are working on it but at the moment TFTS only ships within the EU.

Yes you can. We are looking forward to expanding our services to other locations, in the meantime, you can suscribe to our newsletter.

Tours and experiences

Apart from tours, we may provide shows, day trips, or workshops in certain cities, depending on if they have a cultural relevance to the city.

Yes you can. TFTS partners with tour companies that offer tours and excursions in various destinations. We promote their services through our website. This is a really easy process for you, you book with us and we handle the rest!

All the information regarding meeting points and how to recognize the guide is available under the description of the tour in question.

The tours run whatever the weather, so don’t forget to pack your umbrella! As long as it is safe, our tours operate every day and our expert tour guides continue to provide a fantastic service and holiday experience.


We advise you to check the weather conditions in advance and wear clothing according to the forecast.

The tours are offered on a “pay what you think it’s worth” basis. It means that voluntary contributions are expected at the end of the tour according to a guide’s performance, as a way to financially compensate them for their work. So, that’s why our guides will be motivated to do their best, to ensure that you enjoy the tour, and explore the city in an informative, original and fun way.

No, you do not need to book a tour in advance, however it is essential to arrive at the meeting point on time and booking in advance is advised to ensure you have a spot on the tour. Customers with a reservation will have priority.

Note: these tours are dedicated to individuals or travelers with a small group. If you are traveling a group of more than 6 people, please check for more details on the tour descripition. 

Absolutely, we love pets, as long as they are not aggressive and noisy. Although there may be instances where the location or activity poses limitations.

Our goal is to provide inclusive tours for all, however, there may be instances where the location or activity poses limitations. We make sure to provide detailed information about this when these limitations exist.

The team of guides that we collaborate with consists of professionals who are passionate about providing the highest quality tour experience. We strive to ensure that you receive the best possible service and expertise. Guiding tours is not just a job for us, it is our passion!

Shipping and tracking your order

Shipping times may vary depending on your location and the availability of the products. The estimated shipping time will be displayed at checkout.

We partner with carriers like USPS, FedEx, DPD, and DHL to give our customers the best shipping experience possible.

Some of our products come individually packaged to protect their shape and provide extra durability.

In some cases, we may send products from the same order from different shipping locations, which means they’ll be shipped separately.

Typically, we do not impose surcharges. However, in specific circumstances, such as when shipping or handling fees are incurred due to the delivery of an order to a remote location, we may add a surcharge to offset those expenses.

What if something goes wrong with my order?

If something arrives damaged, send a photo of the damaged goods to info@thefreetourshop.com, then we’ll gladly send a replacement at no cost to you.

Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product is received to info@thefreetourshop.com, explaining the issue.

If a package is lost during transit, a claim should be filed within 30 days from the estimated delivery date by sending an email to info@thefreetourshop.com describing the problem. 


Additionally, please provide us with the shipping address you designated for the delivery and if possible, please contact the shipping carrier to aid in finding the missing package.

An order can be returned to the sender for various reasons, but the most common cause is an undeliverable address. Additional reasons include the package being unclaimed at customs or rejected/returned at the recipient’s end.

We recommend that you get in touch with us to discuss your options and provide us with an updated address if you wish to have the product reshipped. Please note that new shipping charges may be applicable in certain circumstances.

If you are unhappy with a product bought from TFTS, you can request a refund by returning it within 14 days of delivery. However, the product must be in its original packaging and unused. Additionally, it is the responsibility of the customer to cover the shipping costs for returning the product.

Please contact us at info@thefreetourshop.com for any questions or concerns regarding your order.

Payments

We offer a variety of payment methods to accommodate your preferences. Currently, we accept over a dozen forms of payment including major debit and credit cards and PayPal.


We comply with PCI DSS (Payment Card Industry Data Security Standards, which is a set of security standards developed by the Payment Card Industry to ensure the security of credit and debit card transactions) and other relevant regulations.

Upon completing your purchase, your payment method will be charged.

To make the purchase as a company, simply add the details of your company on the section “business” under personal details and fill in the tax information we request.

No, sadly it is not an option that we can offer.

Once we submit a refund, the exact processing time can depend on the bank in question. On average, it takes 3-5 business days for the credit to be refunded to your account.

We offer a variety of payment methods to accommodate your preferences. Currently, we accept over a dozen forms of payment including major debit and credit cards and PayPal.


We comply with PCI DSS (Payment Card Industry Data Security Standards, which is a set of security standards developed by the Payment Card Industry to ensure the security of credit and debit card transactions) and other relevant regulations.

Collaborations

To collaborate with The Free Tour Shop, you can send an email to info@thefreetourshop.com. In the email, explain a little about your interest in collaborating with us!

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