Refund and Returns Policy

Right of withdrawal for physical products

You are guaranteed a 14 days right of return on all products bought on

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods.

The product(s) must be returned in the same condition as they were received. You must include a valid receipt for the purchase.

In order to exercise your right of withdrawal, you can inform us (TFTS The Free Tour Shop UG, Thomasstraße 19, 12053, Berlin, Germany Tel.: +4917639162514, e-mail address: info@thefreetourshop) of your decision to withdraw from the contract by means of a clear declaration (e.g. an e-mail). You can also use the attached model withdrawal form for this purpose, which is, however, not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the notification of the exercise of the right of cancellation before the end of the cancellation period.

Documentation that the product has been returned must be forwarded to Repayment may be refused until the goods have been returned or until you have provided proof that you have returned the goods, whichever is earlier.

When the product has been received, the full amount will be returned to the account from which the purchase was made. All costs associated with the return are to be paid by the customer.

Cancellation policies for tours and experiences:

Free tours cancellation policy: you are free to cancel a booking anytime. Please inform us on

Returns must be sent to this address:

TFTS The Free Tour Shop UG

Thomasstraße 19, 12053, Berlin, Germany

Additional Information 

While we endeavor to process refunds in as timely a manner as possible, please allow sufficient time for refunds to take place which can depend on different factors such as your card provider and geographical location.

The Free Tour Shop remains responsible for all transaction amounts carried out on our site, including facilitating charge-backs and refunds of said amounts where required. We are not responsible for other amounts paid and processed outside of our site in relation to tour service booked, including but not limited to, payments you make directly to the tour provider or any costs incurred during the service for add-ons, local taxes, or other purchases.

In case of no refund received, please contact with your booking confirmation number.

Sample cancellation form

(If you wish to cancel the contract, you can, for example, complete and return this form).

– To (The Free Tour Shop UG), Thomasstraße 19, 12053, Berlin, Tel.: +4917630162514, e-mail address: info@thefreetourshop:

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of

of the following goods (*)/the provision of the following service (*)

– Ordered on (*)/received on (*)

– Name of the consumer(s)

– Address of consumer(s)

– Signature of consumer(s) (only in case of paper communication)

– Date


(*) Please delete where it is inapplicable.

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